Assistant Manager (Laurel, MD in Baltimore, MD

TITLEAssistant ManagerREPORT TOGeneral ManagerHOURSApprox. five to 6 days per week 10-12 hours a day, including nights, weekends, and holidays.POSITION SUMMARYAssists the General Manager in the administration and Day to Day operations for a single California Tortilla unit. WORK ENVIRONMENT61553Hands-on, high volume restaurant setting61553Non-Smoking61553Work area includes food, ovens, fryers, food processors, knives, slippery floors, and possibly extreme heat.61553Constant interaction with employees and guestsEXPERIENCEMinimum of 1yr retail or restaurant assistant managerial background andor 6 mons continuous employment with California Tortilla as a high performance Shift Supervisor.TECHNICAL SKILLSTRAINING REQUIREMENTSCERTIFICATIONSCertified to meet state safety and sanitation qualifications and possesses a Food Handlers LicenseBasic PC knowledgeCompleted California Tortilla Assistant Manager Training Program with min score of 90Ability to read company materials ie. Training materials, charts, recipes etc.Complete California Tortilla training program and pass position quizzes for all positions heshe will superviseProven customer skills -- demonstrate an outgoing and genuine personalityPHYSICAL REQUIREMENTS61553Bend, stoop, and reach inventory, stock shelves, serve customers and clean store61553May be required to lift cases or bags of food weighing up to 50lbs.61553Lift 25 pounds. to a height of 6 feet61553May be required to stand on ladders while cleaning kitchen or customer service areas61553Stand and walk on hard floors for 10-12 hours per day61553Quickly identify safety placards ie. wet floor sign and hazardous situations to avoid or minimize injuries and property damage.61553Identify food quality through taste, texture, color and odor.61553Use small tools and equipment that require good manual dexterity61553Tolerate up to 45 minutes in walk-in refrigerator at temperatures to 35 degrees F to take inventory, clean, stock, and pull food products.61553Tolerate heat up to 100 degrees F around grills, fryers and steam tablesRESPONSIBILITIES1.Shift Managementa.Display consistent understanding of and proper execution of all shift-planning tools.Pre Rush ChecklistBattle PlanQuality Checklistb.Display consistent expertise to direct and motivate crew throughout shift.Manage speed of serviceManage food qualityManage customer experienceStay in front of the housec.Display consistent expertise to properly execute all store-opening and or closing procedures.Proper set up of all stationsProper execution of the Daily Prep SheetOpening Administrative ProceduresProper breakdown and cleaning of all stationsDetail CleaningClosing ChecklistClosing Administrative Procedures2.People Managementa.Display consistent expertise to control emotions and ego and use Leadership Skills to keep crew in a steady and consistent pattern of productivity.Focus on the manner in which you are communicating with crew, not just what you are communicating. Keep your communication approach positive.Coach crewmembers when you see a performance discrepancy instead of displaying anger, disapproval, or impatience.Remain focused and upbeat during stressful situations such as staff shortages, unexpected surges in business, equipment malfunctions etc. React calmly and professionally to the daily changes, pressures, and diversity in the work place. Do your best under such circumstances and stay positive.3.Communication Techniquesa.Display consistent execution of the Talk To Me Management technique of organizing, encouraging, and providing feedback to crewmembers.Talk people into position execute Battle Plan, set shift goalsTalk people through position check in on progressTalk people out of position give crew meaningful performance related feedback.b.Display knowledge and execution of California Tortilla training method.Tell, Show, Do, ReviewFollow up training with continuous coaching and position quizzes.c.Display consistent proper use of the Managers Log as well as spoken communication of all details that needs to be recorded or discussed each day between management team.Record pertinent shift observations in Managers Log.Communicate any crewmember problems or issues. Communicate call ins by crewmembers verbally and in Managers Log.Communicate any messages other managers might receive when not present.4.California Tortilla Culturea.Display knowledge and execution of 1 Minute Management style of motivating crew members into good performance.Read the 3 required One-Minute Management Books.Understand simple goal setting Battle PlanPraising -- practice catching people doing something right.Reprimanding -- understand how to properly and effectively correct a performance discrepancy.5.Display and practice Professionalism.a.Dependability - display accountability for being at work on time every day in proper uniform and for achieving tasks assigned to you in the time frame that has been agreed upon.b.Consistency - display consistent execution of California Tortilla standards, managerial skills and techniques. Doing so is the cornerstone of achieving credibility in the eyes of the crewmembers and ensuring the desired behaviors and performance are being achieved.c.Attitude - display a consistently upbeat and positive attitude as an essential part to being an effective leader as well as dictating the culture of your crew. Attitude is EverythingPlease send resume [removed phone] Location Laurel, MD Compensation Commensurate with experiencePrincipals only. Recruiters, please dont contact this job poster.Please, no phone calls about this jobPlease do not contact job poster about other services, products or commercial interests.Listing originally posted at http

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